Frequently Asked Questions

Have Questions? We've Got Answers.

At Castro Electric, we believe that transparency builds trust. That's why we've created this FAQ page - to give you clear, honest answers to the questions we hear most from our clients across Stoneham and the Greater Boston area. Whether you're planning a panel upgrade, facing an emergency outage, or just want to understand your options, you'll find helpful guidance right here. If your question isn't covered, don't hesitate to contact us - we're here to help 24/7.

  • What areas do you serve?
    We proudly serve Stoneham and the Greater Boston area, including nearby towns like Medford, Malden, Peabody, and more. See our Service Area for full coverage.
  • Are your electricians licensed and insured in Massachusetts?
    Yes. All Castro Electric technicians are fully licensed and insured to perform work across Massachusetts.
  • Do you offer free estimates?
    Absolutely! We provide free consultations with transparent pricing for all services.
  • Can I rely on Castro Electric for emergency work?
    Yes, we offer 24/7 emergency electrical services throughout Stoneham and surrounding areas.
  • What makes your team stand out?
    Our clients regularly highlight our promptness, cleanliness, honesty, and professionalism in Castro Electric's Google reviews.
  • Can you handle both residential and commercial work?
    Yes. We offer a full range of residential and commercial electrical services.
  • What services do you offer beyond panel upgrades?
    We provide EV charger installations, home automation, lighting, surge protection, wiring, smoke detectors, and more.
  • Do you assist with rebate or incentive programs?
    Yes, we help identify rebates and incentives that can make your electrical upgrades more affordable.
  • How do you ensure future-proof solutions?
    Our work is built for long-term safety, efficiency, and scalability - see our philosophy on future-forward service.
  • What specialized equipment do you use?
    We use advanced tools, including a bucket truck for high-access installations.
  • What's your approach to safety and quality?
    Every job follows Massachusetts code, safety protocols, and is backed by Castro's high-quality workmanship guarantee.
  • How quickly can you respond to emergencies?
    Most emergency calls are handled same-day. Learn more about our emergency service availability.
  • Do you clean up after your work?
    Yes! Our technicians are consistently praised in customer reviews for leaving homes clean and undisturbed.
  • What's the easiest way to book a service?
    You can book directly online, call us at (781) 782-2382, or email us at [email protected].
  • How do you handle feedback or issues?
    While we're not yet BBB accredited, our high rating on Angi and HomeAdvisor reflects our commitment to resolving any concerns.
  • How long has Castro Electric been in business?
    We've been proudly serving the community since 2019. Read more on HomeAdvisor.
  • Do you offer services beyond Stoneham?
    Yes - our reach includes dozens of towns across Greater Boston. View the full list of service areas.
  • Do you guarantee your work?
    Yes. Our work is backed by both manufacturer warranties and Castro Electric's own satisfaction guarantee. (Reviews)
  • Do you offer bilingual service?
    Yes - se habla español, and our team communicates clearly with all clients.
  • Why choose Castro Electric?
    Trusted service, clear pricing, expert technicians, and hundreds of five-star reviews - that's why Greater Boston chooses us.